Faq
Frequently Asked Questions
Product Information
What materials are used in your furniture?
Our furniture is crafted from high-quality materials including solid wood frames, premium upholstery fabrics, and durable hardware. Specific material details are available on each product page.
Do you offer custom sizing or fabric options?
Currently we offer standard sizes and fabric selections as shown on our product pages. Custom options may be available for select items - please contact our support team for specific inquiries.
Are assembly instructions included?
Yes, all items requiring assembly come with detailed instructions. Many pieces arrive fully assembled or require minimal setup.
Shipping & Delivery
What are your shipping options?
We offer standard and expedited shipping to most locations. Delivery times vary based on product availability and destination. Tracking information is provided for all orders.
Do you offer white glove delivery?
Yes, we provide white glove delivery service for large items like sectionals and sofas, which includes room placement and basic setup.
What countries do you ship to?
We currently ship throughout the United States and Canada. International shipping options are limited - please contact us for specific country availability.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for most items in original condition. Some large furniture items may have specific return requirements - please check individual product pages for details.
Do your products come with a warranty?
Yes, all products include manufacturer warranties ranging from 1-5 years depending on the item. Warranty information is provided with your purchase.
What if my item arrives damaged?
Please inspect your delivery immediately. If damage is found, contact us within 48 hours at [email protected] with photos of the damage for assistance.
Care & Maintenance
How should I clean my furniture?
Care instructions vary by material. Generally, we recommend regular dusting and spot cleaning with appropriate cleaners. Specific care guides are available for each product type.
How can I protect my furniture from wear?
We recommend using furniture protectors, avoiding direct sunlight exposure, and rotating cushions regularly to maintain even wear.
Can't find the answer you're looking for? Contact our support team at [email protected] and we'll be happy to assist you.